A soft reset is similar to restarting a desktop computer and is the most useful tool for resolving a variety of issues. In most cases, a soft reset will not affect user data on the device, unless the battery is very low. Also, it is a good practice to perform a sync operation before any reset to ensure that all data is backed up (assuming that synchronization is not the problem you are trying to fix).

A hard reset will return the device to original out-of-the-box condition; removing any preferences, custom settings,  and third-party applications (personal information such as phone number and addresses, calendar entries, pictures... will also be erased). If possible, this data should be synchronized to a host computer prior to performing the hard reset. Do not perform a hard reset unless data has been backed up or you are willing to lose everything. After a successful hard reset, data can be restored to the device using synchronization or backup software (certain third-party applications may need to be re-installed manually). A sync backup using HotSync or ActiveSync will backup the contacts, calendar, memo's, and notes data to PalmDesktop or MS Outlook.  Actual backup software can backup the entire device including third party applications.

 

Select a device from the list below.

 

Audiovox XV6600 (Harrier)

Soft Reset

Hard Reset
  1. Locate the pin-hole (labeled Reset) on the bottom edge of the device near the left side (looking at the display screen).
  2. Insert the stylus into the pin-hole to press and hold the Reset button.
  3. Continue to hold the Reset button for approximately 5 seconds, then release.
  4. Remove the stylus from the pin-hole.
  5. The device has been soft reset.
  1. Press and hold the Power button (located on the top edge of the device near the right side).
  2. While continuing to hold the Power button, insert the stylus into the pin-hole (on the bottom edge of the device near the left side) to press and hold the Reset button.
  3. After approximately 5 seconds, remove the stylus from the Reset button.
  4. Wait 5 seconds after releasing the Reset button then release the Power button.
  5. If the hard reset was successful, the Windows Mobile 2003 splash screen will appear with the prompt 'Tap the screen to set up your Pocket PC'.

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Audiovox Maestro

Soft Reset

Hard Reset
  1. Locate the pin-hole on the left edge of the device.
  2. Insert the stylus into the pin-hole to press and hold the Reset button.
  3. Continue to hold the Reset button for approximately 5 seconds, then release.
  4. Remove the stylus from the pin-hole.
  1. Locate the pin-hole on the left edge of the device.
  2. Insert the stylus into the pin-hole to press and hold the Reset button.
  3. While continuing to hold the Reset button with the stylus, press the Power button (located on the front of the device at the top right corner).
  4. After approximately 5 seconds, remove the stylus from the Reset button.
  5. Wait 5 seconds after releasing the Reset button then release the Power button.
  6. If the hard reset was successful, the Pocket PC 2000 splash screen will appear with the prompt 'Tap the screen to set up your Pocket PC'.

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Audiovox Thera

Soft Reset

Hard Reset
  1. On the back-side of the Thera, locate the pin-hole (labeled Reset) in the upper left corner.
  2. Insert the stylus into the pin-hole to press and hold the Reset button.
  3. Continue to hold the Reset button for approximately 5 seconds, then release.
  4. Remove the stylus from the pin-hole.
  5. The device has been soft reset.
  1. Remove the blue cover from the right side of the device.
  2. Locate the small black switch (above the infrared port).
  3. Insert the stylus into the pin-hole (located adjacent to the small black switch) to press and hold the unlock button.
  4. While continuing to hold the unlock button with the stylus, slide the switch towards the top of the device.
  5. After approximately 5 seconds, return the switch to it's original position.
  6. Power the device on.
  7. If the hard reset was successful, the Pocket PC 2002 splash screen will appear with the prompt 'Tap the screen to set up your Pocket PC' .

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BlackBerry 6750 / 7750 / 7250

Soft Reset 6750 / 7750

Hard Reset 6750 / 7750
  1. From the keypad, press and hold the ALT + SHIFT + BACKSPACE or (HALF MOON + CAP + DEL) keys for approximately 2 seconds then release.
  2. A dialog box that states Device Halted - Reset will appear.
  3. Press the track wheel in then release.
  4. The device will reset.
  5. Note: If the device is not responding to input from the key pad or will not power on, perform a hard reset.
  1. Insert the end of a paperclip into the pin-hole (located on the back of the device near the bottom) to press and hold the Reset button for approximately 2 seconds then release.
  2. The device screen should go blank and the red LED on the upper right-hand corner should flash on then off, Initializing will flash on the screen, the hour glass will appear on screen as the device is resetting.

 

Alternate 6750 / 7750 hard reset method

 

 

 

Alternate 7250 reset method

 
  1. Remove and replace the battery.

 

 

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Compaq iPaq 3600 Series

Soft Reset

Hard Reset
  1. Locate the pin-hole in the bottom edge of the device (near the right side).
  2. Insert the stylus into the pin-hole to press and hold the Reset button.
  3. Continue to hold the Reset button for approximately 5 seconds, then release.
  4. Remove the stylus from the pin-hole.
  1. From the bottom edge of the device, locate the hard reset switch cover (a small rectangular cover at the left side, opposite of the soft reset pin-hole).
  2. Reveal the hard reset switch by sliding the cover open.
  3. Use the stylus to slide the switch towards the center of the device.
  4. After approximately 5 seconds, return the switch to it's original position.
  5. If the hard reset was successful, the Pocket PC 2000 splash screen will appear with the prompt 'Tap the screen to set up your Pocket PC'.

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Compaq iPaq 3800/3900/5400

Soft Reset

Hard Reset
  1. Locate the pin-hole in the bottom edge of the device (near the right side).
  2. Insert the stylus into the pin-hole to press and hold the Reset button.
  3. Continue to hold the Reset button for approximately 5 seconds, then release.
  4. Remove the stylus from the pin-hole.
  1. If applicable, disconnect the iPaq from the external AC adapter and remove the expansion pack.
  2. Press and hold the 2 outside application buttons.
  3. While continuing to hold the outside application buttons, insert the stylus into the pin-hole to press and hold the soft reset button.
  4. After approximately 5 seconds, remove the stylus from the pin-hole and release the application buttons (in any order).
  5. To reinitialize the iPaq, insert the stylus into the pin-hole to press and release the Reset button.
  6. If the hard reset was successful, the Pocket PC 2002 splash screen will appear with the prompt 'Tap the screen to set up your Pocket PC'.

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Kyocera 6035

Soft Reset

Hard Reset
  1. Remove the battery cover from the back of the device.
  2. Press and hold the Reset button by inserting the stylus into the pin-hole (located at the left side of the battery).
  3. Continue to hold the Reset button for approximately 5 seconds, then release.
  4. Remove the stylus from the pin-hole.
  1. Open the flip so that the keypad is visible.
  2. Turn the device over and remove the battery cover.
  3. Press and hold the Reset button by inserting the stylus into the pin-hole (located at the left side of the battery).
  4. While continuing to hold the Reset button with the stylus, press and hold the Backlight button (located on the top edge of the device, next to the antenna).
  5. After approximately 5 seconds, release the stylus and continue to hold the Backlight button.
  6. Wait 5 seconds after releasing the Reset button then release the Backlight button.
  7. A prompt will appear on the display screen, asking if you would like to erase all data.
  8. To reply Yes, press up on the Navigator key (the middle button, beneath the Graffiti writing area).
  9. The device has been reset.

Prior to re-synchronizing the device:

  • Delete the following 3 configuration files (if present) from the host computer (these files contain settings that may cause a conflict if synched back to the device):.
    • saved_preferences.prc.
    • networkdb.pdb.
    • connectionsdb.pdb.

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Kyocera 7135

Soft Reset

Hard Reset
  1. Remove the battery cover from the back of the device.
  2. Insert the stylus into the pin-hole (located in the upper right corner) to press and hold the Reset button.
  3. Continue to hold the Reset button for approximately 5 seconds, then release.
  4. Remove the stylus from the pin-hole.
  1. Open the flip so that the keypad is visible.
  2. Turn the device over and remove the battery cover.
  3. Press and hold the Backlight button (located on the front of the device at the bottom right corner).
  4. While continuing to hold the Backlight button, press and hold the Reset button by inserting the stylus into the pin-hole (located in the upper right corner).
  5. After approximately 5 seconds, release the stylus and continue to hold the Backlight button.
  6. Wait 5 seconds after releasing the Reset button then release the Backlight key.
  7. A prompt will appear on the display screen, asking if you would like to erase all data.
  8. To reply Yes, press up on the Navigator key (the oval button surrounding the OK key).
  9. The device has been hard reset.

Prior to re-synchronizing the device:

  • Delete the following 3 configuration files (if present) from the host computer (these files contain settings that may cause a conflict if synched back to the device):.
    • saved_preferences.prc.
    • networkdb.pdb.
    • connectionsdb.pdb.

Fatal Errors

If the hard reset was performed to resolve a Fatal Error or remove a suspected corrupt application, the user account backup and palm update folders on the host computer should be renamed prior to re-synchronizing (this is done to ensure that a corrupt application is not synched back to the device during the initial HotSync):

  1. Using Windows Explorer, navigate to C:\Program Files\Palm.
  2. From the Palm directory, locate the user name folder for the palm device.
    • Note:The user name account folder is named with all, part, or a combination of the letters from the user name on the Palm device (e.g. if the user name is James Smith, the folder name may be smithj).
  3. Double-click the username folder.
  4. Right-click Backup and select Rename.
  5. Enter OldBackup as the name and press ENTER.
  6. Also in the Palm directory (C:\Program Files\Palm), locate the Update folder.
  7. Right-click Update and select Rename.
  8. Enter OldUpdate as the name and press ENTER.
  9. Re-synchronize the device with the host computer. To ensure that a corrupt application is not synched back to the handset, advise the customer to sync each application (from the renamed user account backup folder) seperately. Verify that the device is functioning correctly after adding each application.

 

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PalmOne Treo 600 - additional information

Soft Reset

Hard Reset
  1. Unscrew the stylus tip to access the reset tool.
  2. Turn the device over and locate the pin-hole labeled Reset.
  3. Insert the reset tool into the pin-hole to press and hold the Reset button.
  4. Continue to hold the Reset button for approximately 5 seconds, then release.
  5. Remove the reset tool from the pin-hole.
  6. The device has been soft reset.
  1. Don't perform a hard reset unless data is backed up, or you are willing to lose all data.
  2. Unscrew the stylus tip to access the reset tool.
  3. Press and hold the Wireless Mode button.
  4. While continuing to hold the Wireless Mode button, turn the device over and use the reset tool to gently press and release the reset button on the back of the Treo 600 (do not release the Wireless Mode button).
  5. While continuing to hold the Wireless Mode button, turn the device over (so that the display screen is visible).
  6. When the Palm Powered logo appears, release the Wireless Mode button.
  7. When the Erase all data? prompt appears, press Up (on the 5-way navigation control) to confirm the Hard Reset.
  8. Power the device on and perform initialization (digitize screen, select language, etc.).
  9. Restore data.

When to use it:

  • Treo 600 loops or freezes after the Soft Reset and System Reset.
  • To isolate a problem third party application.
  • Strange behavior that may be associated with an application on the Treo 600.

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PalmOne Treo 650

Soft Reset

Hard Reset

Note: If your battery indicator is red, plug in the charger before performing the reset.

  1. Press the Battery Door Release button and slide the battery door downward to remove it from your Treo.
  2. Use the tip of the stylus to gently press the reset button on the back of your Treo.
  3. The device has been soft reset

[ View Image ]

  1. Don't perform a hard reset unless data is backed up, or you are willing to lose all data.
  2. Disconnect handheld from charger if connected.
  3. Remove and then replace the battery: Press the Battery Door Release button and slide the battery door downward to remove it from your Treo. Now remove the battery from the Treo.
  4. Replace the battery into the Treo while holding down the Power/End button.
  5. When the device's screen displays the round black Palm Powered logo (after the red and orange palmOne logo), release the Power/End button.
  6. A message will appear warning that you are about to erase all the data stored on your handheld. In response, press UP to complete the hard reset.
  7. Perform initialization (digitize screen, select language, etc.).
  8. Restore data.

Note:If the “Erase all data?” prompt does not appear repeat the process and ensure you hold the Power/End button down until the Palm Powered, not palmOne, logo appears.

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Palm V

Soft Reset

Hard Reset
  1. From the back of the device, locate the pin-hole labeled Reset.
  2. Insert the stylus into the pin-hole (located near the upper left side) to press and hold the Reset button.
  3. Continue to hold the Reset button for approximately 5 seconds, then release.
  4. Remove the stylus from the pin-hole.
  5. The device has been soft reset.
  1. Press and hold the Backlight button (located on the front of the device at the upper right corner).
  2. Turn the device over and locate the pin-hole labeled Reset (near the upper middle of the device).
  3. While continuing to hold the Backlight button, insert the stylus into the pin-hole to press and hold the Reset button.
  4. After approximately 5 seconds, release the stylus and continue to hold the Backlight button.
  5. Wait 5 seconds after releasing the Reset button then release the Backlight key.
  6. A prompt will appear on the display screen, asking if you would like to erase all data.
  7. To reply Yes, press up on the round Navigator key (the middle button, beneath the Graffiti writing area).
  8. The device has been hard reset.

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Palm m505

Soft Reset

Hard Reset
  1. From the back of the device, locate the pin-hole labeled Reset.
  2. Insert the stylus into the pin-hole (located near the upper left side) to press and hold the Reset button.
  3. Continue to hold the Reset button for approximately 5 seconds, then release.
  4. Remove the stylus from the pin-hole.
  5. The device has been soft reset.
  1. Press and hold the Backlight button (located on the front of the device at the upper right corner).
  2. Turn the device over and locate the pin-hole labeled Reset (near the upper middle of the device).
  3. While continuing to hold the Backlight button, insert the stylus into the pin-hole to press and hold the Reset button.
  4. After approximately 5 seconds, release the stylus and continue to hold the Backlight button.
  5. Wait 5 seconds after releasing the Reset button then release the Backlight key.
  6. A prompt will appear on the display screen, asking if you would like to erase all data.
  7. To reply Yes, press up on the round Navigator key (the middle button, beneath the Graffiti writing area).
  8. The device has been hard reset.

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Palm Tungsten

Soft Reset

Hard Reset
  1. Extend the navigation buttons to reveal the Graffiti writing area.
  2. Turn the device over and locate the pin-hole labeled Reset (the pin-hole was revealed when the navigation buttons were extended).
  3. Insert the stylus into the pin-hole to press and hold the Reset button.
  4. Continue to hold the Reset button for approximately 5 seconds, then release.
  5. Remove the stylus from the pin-hole.
  6. The device has been soft reset.
  1. Extend the navigation buttons to reveal the Graffiti writing area.
  2. Press and hold the Backlight/Power button (located on the top edge of the device near the left side).
  3. While continuing to hold the Backlight/Power button, turn the device over and locate the pin-hole labeled Reset (the pin-hole was revealed when the navigation buttons were extended).
  4. Insert the stylus into the pin-hole to press and hold the Reset button.
  5. After approximately 5 seconds, release the stylus and continue to hold the Backlight/Power button.
  6. Wait 5 seconds after releasing the Reset button then release the Backlight/Power button.
  7. A prompt will appear on the display screen, asking if you would like to erase all data.
  8. To reply Yes, press up on the round Navigator key (the middle button, beneath the Graffiti writing area).
  9. The device has been hard reset.

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Samsung i600

Soft Reset

Hard Reset
  1. Power-cycle the device.